Receptionist
Oma answers your phone.
Every call, text and WhatsApp picked up on the first ring, then booked into your diary while you carry on with the work.
What they do
- Answers every call in a warm, natural voice, day or night, including the ones that come in while you are with a customer.
- Offers real times from your live diary and writes the booking straight into it.
- Replies to texts and WhatsApp in the same thread the customer started.
- Takes a message and passes it to you when a job needs your judgement.
- Adds a caller to the waiting list when the day they want is full.
What she never does
- She never invents a price, a service or an opening you do not offer.
- She never books over something already in your diary.
- She never keeps a caller who asks for a person. She hands the call over.
- She never pretends to be human. She says what she is when asked.
How you stay in control
- You set the hours, the services, the prices and the words she uses.
- Anything she is unsure about waits for your yes in the day recap.
- Every call keeps a recording and a transcript on your Calls page.
- Switch her off and the line rings through to you as it always did.
Hear Oma answer, then decide.
Ring our line. Oma picks up, answers your questions and books you a setup call.
The rest of the team