Privacy Policy

This policy explains what CallsPicked collects, why, and your rights under UK data protection law. CallsPicked is the data controller for the information described here. For any privacy question, email hello@callspicked.com.

What we collect

• Account & business details you give us: your name, business name, contact details, opening hours, services and prices.
• Call data: phone numbers, call audio and transcripts, and the outcome of calls our AI receptionist handles for you.
• Messages: the content of texts, WhatsApp messages, social comments and DMs we help you handle.
• Social accounts: when you connect Instagram, Facebook, TikTok or WhatsApp, we access only what is needed to post and reply on your behalf.
• Billing: handled by Stripe; we store your plan and status, not your full card details.
• Demo: if you ask for a call-back demo, we keep the number you entered and any details you share so our team can follow up.

How we use it

To provide the service (answer calls, take bookings, write and publish posts, reply to messages), to support and improve it, to bill you, and to contact you about your account. We do not sell your data.

Who we share it with

We use trusted processors to run the service, including OpenAI (AI), Twilio (telephony), Zernio and Meta (social and messaging), Stripe (billing), Supabase, Vercel and Fly.io (hosting), and Firecrawl (website reading for the demo). Each handles data only on our instructions.

Cookies and analytics

We only set analytics cookies after you accept them on the cookie banner. With your consent we use Google Analytics and Microsoft Clarity to understand how the site is used so we can improve it. Decline and these stay off; you can change your choice any time by clearing the site's storage in your browser. Cookies needed to run the site and keep you signed in are always on.

Retention

We keep data for as long as you are a customer and as needed for legal and accounting reasons, then delete or anonymise it. You can ask us to delete your data at any time.

Your rights

You can access, correct, export or delete your data, and object to or restrict certain processing. To exercise any right, email hello@callspicked.com. You can also complain to the UK Information Commissioner's Office.

Contact

CallsPicked · hello@callspicked.com